Customer Feedback

LOVE it even more....... just thought I would let you know that I have received your lovely Saben bag and I am totally in love with it.I have passed on your web details already to a couple of friends who admired one of my Cybele dresses last night when I was out and about..... (I am a fan of her clothes) as you have items even the Cybele site has sold out of. Great service, will keep on passing on your web details to my friends. Di

Thank you so much for this lovely cardigan. I very much appreciated the wee gift inside the parcel too. Your delivery arrived quickly and safely. I will definitely keep an eye on your website and hope to trade again. Marie

Very very delighted with the service, beautiful wrapping and fast delievery. Love the little gift also. Hawkes bay

Thank you!! Hassle free no fuss returns as promised. Will be back! Sally - New york

Just wanted to say that I appreciated your service! Really fast delivery, plus I loved the attention to detail with the beautiful wrapping - such a treat to open!Kind regards, Hannah - Titirangi

My dress arrived today. I am delighted with it. I had tried in on in a shop, but it was $60 dearer and I wasn't prepared to pay that much. But when I saw it on your site, I jumped at it. Not only am I rapt with the dress, I must also compliment you on your wonderful, hassle free service. Soo easy. And the dress arrived beautifully wrapped, with a complimentary gift and a handwritten card! Thanks so much. I will recommend your site to my friends. Sandra - Porirua

I received my dress today. Thank you so much for the extra goodies you put in with it. I am completely Karen Walker obsessed so the bag and the t-shirt is amazing.Thank you for acting so quick and for being so generous. I will definitely purchase from your online store again! Brooke. Brisbane

Just wanted to say thank you for sending me the chaos and harmony boots - I absolutely love them! They arrived yesterday and fit like a glove. Your exceptional customer service was much appreciated! - Nikki - Sydney

I ordered a few items at start of the year. Very happy with service in fact experienced best service i've had from an online boutique -really fast response to emails. Super fast delivery & Sera was happyfor sale items to be returned!! Was also impressed with the effort Sera went to to answer all my questions re sizing etc. Love HiFashion.co.nz ! Sarah, New Zealand

I visit Taupo (& your beautiful store) every four weeks. Your sales assistant (blonde short hair) is FANTASTIC. She even remembers what we chatted about last time & is friendly and genuine. I always enjoy a positive shopping experience. Just thought I would pass that on. Kind regards. Anna

All my experiences at HiFashion Taupo are AMAZING!!! HIFASHION taught me to love my body/curves just the way it is and got me out of baggy wide jeans and into my first pair of flattering skinny jeans!!!I love hi fashion and the ladies that work there just for making me feel important and teaching me the right things to wear for my body shape! Sera and Daph you guys are incredible...keep up the wonderful work

Sera, you are the reason Hi Fashion is so awesome!!!
1. You are honest - you never pressure into purchases, not that I ever need convincing!!, and you never make people feel like you are just trying to make a sale.
2. You know your stuff - recommend items I would not consider trying on (and they look good), you remember what people like, their body shapes, and what will look good on
3. You make everyone feel special, when I come into the store you make me feel like I am the best/most important customer you have I love shopping with you!!

No one is more honest and tells you what would suit your figure and colouring - being from the UK struggled to find a place to buy the perfect outfit! Thank god for Hi-Fashion!

You totally sort out frock trauma, understand my body shape, I feel like I can be honest when I tell you my budget (or lack there of of husband is involved with purchase), great selection, quality products.Most of all whenever I wear something I've purchased from Hi Fashion,people say how lovely I look. It's a feel good thing. Tlee

Best service ever! Gets my style. Great to know I can text Sera and she'll pop something aside e.g wardrobe malfunction at a wedding in turangi and Sera stayed open after hours with line up of replacement outfits for me to drive back after ceremony try on and then be back in turangi for reception in new outfit and accessories! Lifesaver!! Great to take home clothes to try on when I am too busy to come in in shop hours. AND like Tlee, I often get comments when wearing my hi fashion pieces. U rock Sera! Geri Fallon

I have never seen another shop offer the service you do!!!!! EVER!!!! Don't ever stop being you :-)

Love the store and the girls... Am so proud to recommend the store and online to friends and fashionistas around the globe. For me, its the incredible range; the full outfit ability - including shoes and accessories - or just the one signature piece that becomes my wardrobe hero for a season. I've had strangers stop me in the street to compliment my Hi Fashion gear which always makes me feel great. And best of all, I don't need a 2nd mortgage to shop with you Sera - as Tlee said, you get it!

There's not just one experience to highlight - every one makes you feel pretty damn good......and as for your patience with the indecisive shopper like myself - you're a super star! Not to forget the subtle hints you drop to my husband on special occasions!

I love the fact that the clothes all have something special about them and that you, Sera, take the time to work out what will really be right and are so totally honest when something isn't right. You rock!!

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